Terms of Service

This website and the FiggyCRM application are owned and operated by FIGGYCRM, LLC, a Connecticut limited liability company (“FiggyCRM,” “we,” “us,” or “our”). Our principal place of business is in Wallingford, Connecticut.

We host the Service on reputable infrastructure and take reasonable care to keep it running, but you use it at your own risk, and we make no promises about the safety of your individual use. We may update these Terms from time to time. If a change materially affects your rights or obligations, we will give you at least 30 days' notice by email or in-app notice before it takes effect, and your continued use of the Service after that date means you accept the updated Terms. Non-material changes take effect when posted. The date above tells you when these Terms last changed.

You must be old enough to form a legally binding contract where you live to use FiggyCRM. By using the Service, you confirm that you are, and that you agree to these Terms.

To use FiggyCRM you need an account with accurate, current information. Keep your login credentials safe: you are responsible for everything that happens under your account. Workspace owners control who is invited to their workspace and what roles those people hold.

If you think someone has accessed your account without permission, email us right away at the address below.

Support is email, at hello@figgycrm.com, answered by a human, usually the one who built the thing you are asking about. We answer as fast as we can. There are no phone calls and no 24/7 support desk, and we do not promise a response time or that every bug gets fixed, but we read everything.

FiggyCRM is one plan: $30 per user per month, plus applicable tax, with every feature included. A user is anyone you invite to your workspace. You can add or remove users anytime, and your bill adjusts on the next billing cycle.

New workspaces get a 14-day free trial with no credit card required. When the trial ends, add a payment method to keep working. Your data stays in place while you decide.

Billing is monthly only, and payments are processed by Stripe. There are no contracts. You can cancel anytime from your workspace settings, and cancellation takes effect at the end of the current billing period.

Refunds: the free trial exists so you never pay for something you haven't tried. But if you get billed and something went wrong, or you just forgot to cancel, email hello@figgycrm.com within 14 days of the charge and we'll refund it. No forms, no interrogation.

If you dispute a charge with your bank or card company instead of emailing us, we may suspend your account while the dispute is resolved. Given the refund policy above, please just ask us first: it is faster for both of us.

If a payment fails, we will retry it and email you. Your workspace stays open for 14 days while you sort out the card. After that we may pause access until payment goes through. Pausing does not delete anything, and everything is exactly where you left it when you pay.

If we ever change the price, we will give you at least 30 days' notice by email before it affects your bill. New prices apply from a future billing cycle, never retroactively.

We may run discounts or offers from time to time. They can end or change without notice, and they are not applied retroactively to past purchases.

The contacts, deals, projects, tasks, and notes you store in your workspace are yours. You can export them at any time. We handle data as described in our Privacy Policy, and we do not claim ownership of anything you store in the Service.

If you cancel, your data stays in place and you can export it or return at any time. You can delete your account yourself whenever you choose. Deletion removes your workspace data from the live service immediately. Copies may persist in routine encrypted backups for up to 30 days, after which they are overwritten in the ordinary course. You can also ask us to delete a cancelled workspace and we will.

Where you store personal information about your own customers, contacts, or other individuals in your workspace, you are the controller of that information and we process it on your behalf and on your instructions. Our Data Processing Agreement governs that processing and is available at figgycrm.com/dpa.

Use FiggyCRM lawfully. Do not store or send content that is illegal, infringing, or maliciously false. Do not try to break into the Service or other people's workspaces, disrupt how the Service runs, or resell it without our written permission.

Do not store sensitive personal data in FiggyCRM: health and medical information, biometric or genetic data, or data revealing things like racial or ethnic origin, religious beliefs, or sexual orientation. FiggyCRM is not designed or certified for that kind of data (for example, we do not sign HIPAA business associate agreements).

Do not use FiggyCRM to decide anyone's eligibility for credit, insurance, employment, housing, or government benefits. It is not a consumer reporting agency under the Fair Credit Reporting Act.

You may not use FiggyCRM if United States sanctions or export laws prohibit us from serving you or your location.

Everything on this site and in the app, except the data you store, belongs to FiggyCRM and is protected by United States copyright law. Do not copy, modify, or repost our materials without our prior written permission. If you do, we can pursue damages and an injunction.

If you send us a suggestion, we may build it, and we will not owe you anything for it. Most good ideas come from customer email, and a roadmap cannot work if every suggestion creates a claim. This covers ideas only, never the data in your workspace.

You agree to hold FiggyCRM harmless for losses that come from your use of the Service and related communications, including losses caused by technical failures like a payment processor error or a system outage.

The Service is provided as is and as available, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We work to keep it reliable, but we cannot promise it will be uninterrupted, error-free, or immune to unauthorized access.

We update the site regularly and try to keep it accurate, but we cannot guarantee everything is complete or current. If you spot an error, email us at: hello@figgycrm.com.

We are not responsible for failures or delays caused by events outside our reasonable control, such as natural disasters, war, power or internet outages, or the failure of upstream providers.

To the extent the law allows, we are not on the hook for indirect or consequential losses: lost profits, lost data, missed deals, or the cost of your business being interrupted, arising out of or relating to these Terms or the Service. That holds even if someone told us such losses were possible.

If we are ever liable to you, the most we will owe across all claims combined is what you paid us in the year before the problem happened, or $1,000, whichever is larger. A tool priced like ours cannot carry unlimited risk, and this cap is part of how the price stays low. If a court trims part of this section, whatever remains still applies as far as the law allows.

If we believe you have violated these Terms, we can end your access immediately, without notice, and block your IP address if needed. Access to the Service is at our discretion.

Unless the violation involves unlawful activity or a risk to the Service or to others, we will give you at least 14 days after termination to export your data before it is deleted.

We can also end an account for reasons other than a violation, though we expect that to be rare. If we do, we will give you at least 30 days' notice by email so you can export your data, and we will refund the unused part of your current billing period.

You can stop using FiggyCRM and cancel your subscription at any time, as described in the billing section above.

Entire agreement: these Terms, our Privacy Policy, and any Data Processing Agreement executed between us are the entire agreement between you and FiggyCRM regarding the Service, and supersede any prior or contemporaneous understandings on that subject.

Assignment: you may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, on notice to you. These Terms bind and benefit each party's permitted successors and assigns.

Survival: the sections titled Your data, Intellectual property, Disclaimers, Liability limits, Venue and jurisdiction, Mediation and arbitration, and this fine print survive any termination or expiration of your account.

Severability and no waiver: if part of these Terms turns out to be unlawful or unenforceable, the rest still applies. If we do not enforce a provision at some point, that does not waive our right to enforce it, or any other provision, later.

Headings: section headings are for convenience only and are not part of the legal terms.

These Terms and our Privacy Policy are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles. Any dispute that is not first resolved by arbitration will be handled exclusively by a federal or state court in New Haven, Connecticut. Each side covers its own collection costs and legal fees if enforcement becomes necessary.

Before either of us starts arbitration, we agree to first try to resolve any dispute about these Terms through good-faith mediation in New Haven, Connecticut, with a mediator we both accept, or one appointed by the parties if we cannot agree.

If mediation does not resolve the dispute within thirty (30) days of the first request (or longer if we both agree), the dispute will be decided by arbitration in New Haven, Connecticut under the procedural rules of the American Arbitration Association. Both sides agree to be bound by the arbitrators' decision, to share the arbitrators' costs equally, and to pay their own expenses.

Individual basis only: any mediation or arbitration under these Terms will be conducted only on an individual basis. Neither of us may bring or participate in a class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the rest of this section still applies to all other claims.

If you have questions about these Terms or our Privacy Policy, email us at: hello@figgycrm.com.