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FAQ

The things people ask us.

Straight answers to what owners want to know before they put their customers in. Not here? Email a person and you’ll get one.

Getting started

Getting your customers in and your first morning list out.

Can I bring my data from my old CRM?Answer

Yes. Export your contacts from your old CRM as a CSV, then drop the file in. No reformatting. No column mapping. Duplicates are skipped automatically.

It works with exports from Google Contacts, Outlook, HubSpot, Less Annoying CRM, and most other CRMs.

How long does setup take?Answer

About ten minutes. Create your workspace, drop in your contacts as a CSV or add a few by hand, and open Home. There is nothing to configure before you can use it: no pipeline design, no field setup, no onboarding call.

Do I need to connect my email?Answer

No. FiggyCRM never connects to your inbox. When you want an email saved to a contact, you BCC your private FiggyCRM address and it lands on that contact’s timeline. Your email stays in the app you already use.

Using it day to day

How it fits the way you already work: your email, your phone, your whole team.

How does email logging work?Answer

FiggyCRM doesn’t connect to or manage your inbox.

When you want to save a sent email to a contact, BCC your private FiggyCRM address before sending. The email is added to that contact’s activity timeline.

Keep using the email app you already prefer. FiggyCRM keeps the important client context with the contact.

Does everyone get every feature?Answer

Yes. There’s one plan, and every user gets every available feature. No feature tiers, add-ons, or upgrade gates.

Does it work on my phone?Answer

Yes. FiggyCRM works in the browser on any phone or tablet, with the same Home screen, contacts, deals and projects as on your computer. Add it to your home screen and it opens like an app. An iPhone app is on its way.

Pricing and billing

Seats, the founding price, the trial, and cancelling.

What counts as a user?Answer

Each person you invite to your FiggyCRM workspace is a user. Contacts and companies don’t count as users. Each seat is $30 per month, and you can add or remove users anytime. Billing adjusts as your team changes.

What is the founding price?Answer

The first 50 customers pay $20 per user per month in place of $30. Enter the code FIRST50 at checkout. The price covers every seat in your workspace, including ones you add later, and it stays for as long as your subscription does. Cancel and it is gone. When the 50th customer signs up, the offer closes.

Is there a contract or annual commitment?Answer

No. FiggyCRM is billed monthly, with no annual commitment or seat minimum. You can cancel anytime.

What happens when the trial ends?Answer

The trial runs for 14 days with no credit card required. When it ends, add a payment method to keep working. Your data stays in place while you decide.

How do I cancel?Answer

Cancel anytime from your workspace settings, in just a couple of clicks. There are no contracts. Billing is monthly, and you’ll keep access until the end of your current billing period.

Your data

It is yours. Here is what that means in practice.

Can I export my data?Answer

Yes. Export your contacts, deals, projects, and tasks as CSV files anytime. Your data is yours.

How secure is my data?Answer

FiggyCRM runs on Amazon Web Services in the United States. Your connection, stored data, and daily backups are encrypted. Backups are kept for 30 days.

Read more on the Security page.

Who owns my data if I leave?Answer

You do. If you cancel, your data stays in place and you can export it or come back at any time. Delete your account and your workspace is removed from the live service immediately; copies in routine encrypted backups are overwritten within 30 days.

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